Do you have an idea for AI tool that will change business forever?
Join our challenge to address the needs defined by the 9th Susutainable Development Goal: Industry, Innovation and Infrastructure.

CHALLENGE 1: CUSTOMER SERVICE CHANNEL OPTIMIZATION

What do to:
Your task is to build a tool that will direct messages and queries to appropriate teams and prioritize these that need to be answered first. It should be possible to implement the tool among many communication channels of the company (like email, bot, FB, Twitter, on-line communication form).

Why it is important?
Companies that sell consumer products or services have to deal with customer inquiries through all their communication channels. This leaves them with two challenges: directing the clients to the right departments and methods of communication according to their procedures (tightened by GDPR), as well as answering the important messages first instead of consecutively as they came.

CHALLENGE 2: DISCRIMINATION DETECTION

What to do:
Your job it to build a testing tool that would allow companies to check their AI-based solutions against bias in the underlying model, bias in what data is collected, bias in the algorithm itself, and bias in the reporting.

Why it is important?
The biggest problem of AI-based solutions right now is the potential bias of the outcomes. GDPR requires companies to adhere to strict anti-discrimination rules and prove to their customers that decisions regarding their situation were just and unbiased.

CHALLENGE 3: SAFETY AND SECURITY MONITORING

What to do:
Task is to build an AI based solution to real live (or retrospective) monitoring from security/safety cameras or drones in order to detect potential safety breaches or threats that might lead to injuries (oil leak stains, crossing security lines, not wearing protective helmet at construction site, etc.)

Why it is important?
Companies around the world have always struggled with risk of injuries on the production sites, construction sites, warehouses or other physical work-related areas. Preventing injuries of the employees from happening is a focus area for a number of risk-prone industries.



INSPIRATION

Define your goal with the United Nation’s material on Artificial Intelligence and development:

Find ideas regarding why business needs AI in this TED Talk:

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